Michael@dronedealer.net
Email us about anything. We aim to reply within two working days.
If your question is about a specific order, please include the order
reference shown on the order in the app — it lets us find the payment
and shipment straight away.
Buying
- Where is my order? Open the item in Orders. Once the
seller books postage, tracking appears there and updates as the parcel moves.
- I paid but no order appeared. Email us with the date, amount and
the email address on your account. Payments and orders are reconciled
automatically, and we can confirm the charge and put the order right.
- The item never arrived, or isn't as described. Message the seller
first through the app. If that doesn't resolve it, email us and we will
step in.
Selling
- Getting paid. Payouts run through Stripe. You need to finish
Stripe's onboarding — including identity verification — before money can
be sent to you.
- Postage. Buy the shipping label from the order screen once the
order is paid, then hand the parcel to the carrier.
- Batteries. LiPo batteries are restricted goods. Read the
dangerous-goods section of the Terms before posting them —
getting this wrong can mean a refused or destroyed parcel.
Your account
- Deleting your account. In the app: Settings → Delete account.
This removes your account and personal data, subject to the retention
periods in the Privacy Policy — some transaction records
must be kept for tax and legal reasons.
- Your data. You can request a copy of your data, or ask us to
correct or delete it, by emailing
Michael@dronedealer.net.
Reporting a problem or a user
Email Michael@dronedealer.net with the
listing or the person's username and what happened. Report anything that looks
like a scam, a stolen item or an unsafe battery — we would much rather hear
about it early.